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The Only RCM Metrics Worth Reporting Monthly

Six numbers describe the health of a revenue cycle. Every additional metric on a dashboard reduces the chance any of them gets acted on.

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2 min read · by White Glove Medical Billing
Six identical dials on an otherwise bare panel

Revenue cycle dashboards fail by addition. Each metric is defensible, the total is unreadable, and nothing gets acted on. Six is enough.

The six

Days in A/R. How long money takes to arrive. Read as a trend against yourself, not against a benchmark set by someone else's payer mix.

A/R over 90 days. As a percentage of total. This is the leading indicator — it predicts write-offs a quarter or two ahead.

Clean claim rate. First-pass resolution, not clearinghouse acceptance. Insist on the definition.

Net collection rate. Of what was collectable, how much was collected. The number that grades everything else.

Denial rate by reason. Not a total. Grouped by cause, payer, and provider, which is what makes it actionable.

Charge lag. Days from encounter to submission. The one no payer influences, and therefore the fairest measure of the practice's own contribution.

Why these and not others

Each answers a different question and each points at a different owner. Days in A/R and the 90-day share describe speed and decay. Clean claim rate and denial mix describe quality. Net collection rate describes the outcome. Charge lag describes you.

Everything else is a drill-down from one of them.

The test

Every metric should be reproducible from your own practice management system. If you cannot check a number your vendor reports, it is a claim rather than a measurement — and the point of reporting is to be checkable.

Denials Piling Up?

We handle the revenue cycle end to end — coding by certified coders, claim submission, denial management and appeals, and A/R follow-up, with six reported numbers every month.

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