High-deductible plans have moved a large share of revenue onto patients, and a billing operation built entirely around insurers is optimized for the shrinking half. Patient balances collect on explanation and timing far more than on persistence.
Patients understand what they owe and why, and your front desk stops absorbing billing conversations.
At a glance
Step 1
Send statements on a defined cycle with balances a person can understand
Step 2
Answer patient billing questions on a supported line
Step 3
Set up and monitor payment plans with real terms
Step 4
Apply a written policy for when a balance leaves your process
What we actually do
- Send statements on a defined cycle with balances a person can understand
- Answer patient billing questions on a supported line
- Set up and monitor payment plans with real terms
- Apply a written policy for when a balance leaves your process
What this fixes
- Statements that state a number and explain nothing
- Billing calls landing on clinical staff who cannot answer them
- Balances that are neither worked nor written off
We work the claims. You practice medicine.
Coding, claim submission, denial management, and A/R follow-up — with nothing left for your front desk to chase.
View pricingHow It Works
Review
We look at how this runs today and where it leaks.
Scope
A written scope and price before any work starts.
Transition
We take it over without a gap in submission.
Report
The same six numbers every month, so you can see it working.
Patient Billing & Support — Frequently Asked Questions
Do you contact our patients directly?
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Only in the ways you authorize, under your practice name, on a script you approve.
Do you send accounts to collections?
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Only at a point you define in advance and never by default.
How is patient billing & support priced?
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It is included in ongoing revenue cycle management, which is priced as a percentage of collections banded by practice size — or as a flat monthly fee in states that do not permit percentage compensation of a billing company. Front-end services are also available on their own, per occurrence, without a billing contract.
Do you guarantee a result from patient billing & support?
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No, and nobody honestly can. Coverage, adjudication, payment amounts and appeal outcomes are decided by the payer. What we commit to is the process and the six numbers reported every month, all of which you can reproduce from your own practice management system rather than take on trust.
Can we buy patient billing & support without moving all of our billing?
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Front-end services are sold per occurrence and stand alone. The back-end work is harder to separate — denial management without control of coding and submission means inheriting problems created upstream — but we will say plainly which parts make sense on their own rather than sell a partial engagement that cannot succeed.
Ready for books you can actually trust?
Book a free consultation and we will tell you what your revenue cycle needs and what it costs.
- Done-for-you
- Solo or group
- Nationwide
Book Online
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