Heavy workers compensation and auto exposure, both of which are governed by state schedules rather than your commercial contracts. In Massachusetts that plays out against a specific set of rules rather than a general one.
Claims for Massachusetts providers are adjudicated by National Government Services (JK), which is also who hears the first level of appeal — so an appeal argument that works here works in every state that contractor covers.
At a glance
Coding driver
Timed treatment codes, where unit calculation is systematic rather than occasional — an error repeats on every visit.
Medicare contractor
National Government Services (JK)
Medicaid program
MassHealth
Auto injuries
No-fault — auto carrier pays first
What changes in Massachusetts
Medicaid in Massachusetts runs as MassHealth and is delivered largely through commercial managed care plans, so most Medicaid claims are adjudicated by an insurer with its own filing window and its own authorization rules rather than by the state.
Massachusetts is a no-fault state. For an auto injury the auto carrier is the payer of first resort, not the health plan, and billing the health plan first produces a denial that looks like a coverage problem but is a sequencing problem.
Where physical therapy claims fail
- Unit counts that do not match documented treatment time
- Visit caps reached without notice
- Provider did not re-certify the plan of care in time
We work the claims. You practice medicine.
Coding, claim submission, denial management, and A/R follow-up — with nothing left for your front desk to chase.
View pricingHow It Works
Review
We look at your Massachusetts physical therapy denials.
Scope
A written scope and price before any work starts.
Transition
Coding and submission move across without a gap.
Report
Denial causes segmented by payer and provider.
Physical Therapy Billing in Massachusetts — Frequently Asked Questions
Do physical therapy billing rules differ in Massachusetts?
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Yes — Massachusetts runs no-fault auto coverage, which changes who pays first for an injury claim. MassHealth is delivered through commercial managed care plans, each setting its own filing window and authorization rules.
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